This app watches the subscriptions in your Stripe account, emails each customer before they renew, gives them a one-click way to cancel, and keeps a dated record of all of it that you can export.
Because the app saw it too close to its renewal. A subscription first seen nine days before it renews cannot be given fourteen days' notice. The app records the gap rather than hiding it, and it appears in your export — a record that only showed successes would be worth nothing as evidence.
No. Each reminder is unique to one subscription, one renewal date and one offset, enforced by the database, and a notice is claimed before it is sent so two servers cannot both send it.
The renewal date moves, so reminders aimed at the old date are withdrawn and new ones scheduled. A customer never receives a reminder quoting a price or date that no longer applies.
The customer sees a confirmation page with the renewal date and one button. Nothing is cancelled until they press it. That single click is deliberate: a link that cancelled on sight would fire for every email client that pre-fetches links.
The Act exempts charitable membership schemes providing access to cultural or performance venues. Only you know which of your prices those are, so you list them in settings and the app leaves those subscriptions alone.
No, and the app never says so. It helps you send the notices and it evidences what was sent. Whether your particular contracts meet the law is a question for you and your advisers.
Email support@hodolist.com. We aim to reply within two working days.
This tool helps you implement and evidence your obligations. It is not legal advice. The UK subscription contracts regime is subject to secondary legislation which may change these requirements.